We operate a 24-hour cancellation policy. If you cancel a session over 24-hours in advance, we will refund you for the missed session. If you cancel after that, or if you cannot attend, you will still need to pay for the session as we have committed the time.
Late arrival/missed sessions
If you are over 10 minutes late and have not contacted us, we will assume you are not coming and will consider that cancellation without notice.
We recognise that emergencies happen, even if they are rare. If you know that you might not make a session, please let us know when you book it. We will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting us know, we could consider waiving or reducing the cancellation fee.
If we cancel
Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. We will not charge you for sessions we cancel and will do our best to re-book at a time that best suits you.
If you have questions or queries about our terms of service or cancellation policy, please email firstname.lastname@example.org